Returns & Return Policy

By placing an order through Sesverin , you acknowledge and agree to the following terms. These policies are in place to ensure transparency and clarity regarding our return and refund procedures. They apply specifically to customers within the United States.

30-DAY RETURN POLICY

We offer a 30-day window from the date you receive your order to request a return. To be eligible, the item must be in the same condition you received it—unworn, unused, with all original tags attached, and in its original packaging. A receipt or proof of purchase is also required.

CAN’T FIND YOUR RETURN LABEL?

No problem—our shipments do not include pre-printed return labels. If you need to make a return or exchange, please contact us at [email protected] , and we’ll be happy to guide you through the process.

RETURN PROCEDURE

To begin a return, please email us at [email protected] with the following information:

• Your order number and full name

• Proof of purchase (e.g., screenshot of order details)

• The reason for your return

For defective or damaged items, please attach a photo or video showing the issue to help us quickly process your refund or replacement.

Once your return is received and reviewed (usually within 24 hours), we’ll send you an email confirming the status of your return. If approved for a refund, it will be issued within 14 days. Note that your bank or credit card provider may take an additional 3–5 business days to reflect the refund in your account.

DAMAGED OR INCORRECT ITEMS

Exchanges are only available for items that are defective, shipped in error, or received in the wrong size. Please reach out to [email protected] if this applies to your order.

EXCHANGES

We only accept exchanges for faulty items, incorrect shipments, or wrong sizing. To proceed with an exchange, contact us at [email protected] .

– There will be no return shipping costs for defective or incorrectly delivered products.

REFUNDS

Once we receive and inspect your returned item, we will update you regarding the approval status of your refund. If the return is accepted, the refund will be processed within 14 days and automatically applied to your original payment method.

Please note that depending on your financial institution, it may take a few extra days for the funds to appear in your account.

CANCELLATIONS

To cancel an order and receive a full refund, please contact us within 12 hours of placing your order. After this period, cancellations may not be possible if your order has already entered production.

Before ordering, double-check your shipping address—including the street name and house number—to avoid any delivery problems. If a failed delivery occurs due to incorrect information, the customer will be responsible for any resulting loss. We appreciate your understanding.

CONTACT US

Address: 431 Park Street, Halls, Tennessee 38040, United States
Email: [email protected]
Business Days: Monday – Saturday
Hours: 8:00 AM – 7:00 PM (EST)